Question 1

What areas do you cover?

Accepted Answer

We're based in Coon Rapids and focus on the north metro, plus Minneapolis and St. Paul: Brooklyn Park, Blaine, Anoka, Maple Grove, Plymouth, Rogers, Arden Hills, Roseville, Columbia Heights, New Brighton and Maplewood. Not sure if we reach you? Call and ask.

Question 2

What are your hours?

Accepted Answer

Monday–Friday, 6:00 AM – 10:30 PM.

Question 3

What info should I give when I call?

Accepted Answer

Your location, your vehicle, what happened and a callback number.

Question 4

Can I request help for a family member?

Accepted Answer

Yes. Give us their location and phone number.

Question 5

Do you work weekends?

Accepted Answer

Our regular hours are Monday–Friday, 6 AM to 10:30 PM.

Question 6

How will I know you're on the way?

Accepted Answer

We call or text you back to confirm.

Question 7

What should I do while I wait?

Accepted Answer

Turn on your hazard lights, stay away from traffic and wait in a safe spot. If you're on a busy road, stay off the traffic side of the car.

Question 8

Do you tow vehicles?

Accepted Answer

We're a mobile roadside service. If your car needs a tow, call us and we'll tell you honestly what your options are.

Question 9

Do I need a spare tire for a tire change?

Accepted Answer

Yes, a tire change installs your own usable spare. If you don't have one, ask about mobile tire repair.

Question 10

Which tire damage can be repaired on the spot?

Accepted Answer

Small punctures in the tread, like a nail or screw. Sidewall damage can't be safely repaired.

Question 11

Can you bring a new battery?

Accepted Answer

Yes, delivered and installed where you are. We confirm the right battery for your vehicle when you call.

Question 12

What do I need to have ready for a lockout?

Accepted Answer

Your location, the vehicle make and model, and an ID or proof the vehicle is yours.

Question 13

What vehicles do you help with?

Accepted Answer

Cars, SUVs, pickups and vans.

Question 14

How do I get the 10% discount?

Accepted Answer

Mention it when you call: 10% off if you've used UK Roadside before, or 10% off if a friend referred you (tell us who).

Question 15

How do I pay?

Accepted Answer

We'll go over payment options when you call.

Question 16

Is there a trip or service-call fee?

Accepted Answer

We'll give you the price before we head out.

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